Kalagen AI credits are digital goods. As a general rule, purchases are non-refundable. However, we believe in being fair — read the exceptions below. If you have a genuine issue, please contact us before assuming you cannot get a resolution.
When You Are Eligible for a Refund
Your payment was charged but credits were never added to your account due to a technical error
You were charged twice for the same order
A generation failed to complete (e.g., returned an error) and credits were deducted — we will restore the credits, not issue a cash refund
You contact us within 7 days of purchase and have used zero credits from the pack purchased
When Refunds Do Not Apply
Credits that have been partially or fully used
Dissatisfaction with the style or quality of generated images (we encourage you to try the free tier before purchasing)
Accidental purchases where credits have already been used
Account termination due to violation of our Terms of Service
Requests made more than 7 days after purchase
Failed Generation Credit Refunds
If a generation fails mid-process and credits were deducted, we will restore those credits to your account. This is automatic in most cases. If credits were not restored automatically:
1. Take a screenshot of the error message and your credit balance
2. Contact us at support@kalagen.ai with your account email and the approximate time of the failed generation
3. We will investigate and restore credits within 24 hours
How to Request a Refund
Email us at support@kalagen.ai with:
• Your registered email address
• Order ID or Razorpay payment ID (found in your billing history)
• Reason for refund request
• Any relevant screenshots
We aim to respond to all refund requests within 2 business days. Approved refunds are processed within 5–7 business days depending on your payment method.